“I’ll have the lobster, please”

How good are you at double checking? Windows shut, door locked, wallet, keys? You go out to dinner, maybe order a drink and appetizer and then your main course. At the end, you are content, full, and happy. The bill comes, and you check it, right? Well, some do, and some don’t. Did you just […]

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Mobile Help Desk: Your Technology Therapist

Americans check their phones 8 billion times a day. Yes, you read that right, 8 billion. Based on a Deloitte study, the statistic refers to the aggregate number of times all Americans throughout the country look at their mobile devices daily. Further, the study indicates that the average person in the United States, targeted across […]

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The headache of a mobile international policy

Planning a trip overseas can be a task within itself- especially when business meetings and jetlag are all intertwined.  While it’s no secret that the average person is infatuated with their mobile device, utilizing that device in different parts of the globe require certain plans or high charges can be expected.   BYOD, or bring […]

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What is TEM? Your Sherpa, for Technology Estate Management

If you could answer every question imaginable about the components, costs and processes within your Technology Estate, you would have a superior TEM, or Technology Expense Management system. Mount Everest is known as the tallest mountain in the world, its peak reaching 8,848 meters above sea level. For many, scaling this mountain is the ultimate […]

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Disasters in IT

As summer was ending the world was not prepared for an oceanic battle – Harvey, Irma, Jose, Maria, and Nate came galloping in like an uninvited house guest. As the nation stayed glued to their TV’s and smartphones, tracking one monstrosity after another, news stations were foreshadowing devastation that became a harsh reality shortly after. […]

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How to best manage technology invoices for greater cost savings

You’ve got all of your organization’s technology invoices flowing into one location or department. The bills are paid, and all is right with the world. That’s all you really need to keep tabs on your technology estate, right? Think again. Successfully managing your technology spend won’t work if you’re simply collecting and processing invoices all […]

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It’s all about the bill: Technology invoices aggravation

Every month they arrive, right on time — your technology invoices. And every month, someone swears that there has to be a better system to review and audit invoices. And there is! So, what does that system look like? A structured technology expense management program, utilizing an automated system, is the answer to your headaches over […]

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TEM FAQs ASAP

Got TEM questions? We know you do…so we’ll answer those FAQs with a good dose of FACTs (Full Analytics Conveying Truths)! Let’s play that ever-popular game (well, at least in our world): I want TEM but…

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Customer service: An oxymoron or surprisingly good?

How was your last customer service experience? Lousy? Frustrating? Annoying? Confusing? According to a recent study by Consumer Reports National Research Center, more than half of respondents were so annoyed that they hung up on the customer service rep without getting a solution to the problem. Among other annoyances:  can’t get a human on the […]

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