Consultation & Licensing
MDM Solutions and Deployment Consulting, including:
- No cost analysis of your client’s current or future mobility environment.
- Platform recommendation based on your client’s specific mobility needs.
We are MDM license resellers for all of the best MDM partners including: Samsung Knox, Hexnode, Jamf, MAAS 360, etc.
Portal & Device Set Up
We build all the components necessary to manage devices. Our total set up also includes device loading and all the following services:
- User Account Creation
- Device Group Creation
- Security Policy Creation
- Application and Document Distribution
- Alert and Notification Settings
Ongoing Support
After the devices are fully deployed, we can:
- Hand over the keys to the fully set up MDM portal; or
- Take over the management of the MDM portal on behalf of your client.
Moves, adds, changes, lock downs, locating and more are all just a phone call or email away.
Mobility Ordering and Management – Platform Only
Automation to empower your organizations mobility needs
PORTAL FEATURES
- Private label (company url, company email, company logo)
- MACD Request can be initiated by end user or the corporate help desk
- Ticketing Workflow with Approvals
- Inventory Device Reporting provides the ability to track everything mobile, including cell phones, IOT devices, tablets, etc.
- Contract Wireless Reporting
- Developed on ServiceNow and is fully integrated with carrier APIs
- Secure end of life management (recovery, recycling, rebate) – optional
What our agents can manage for you…
Procurement & Fulfillment
- Device Ordering
- Device Shipping
- Device Tracking
- Carrier Activations
- Device Sourcing
- Accessory Ordering
- Ports
- Transfer of Liability
- Device Kitting & Tracking
Asset Management & Optimization
- Inventory Reports
- Usage Reports
- Invoice Auditing
- Contract Management
- Plan Optimization
- Inventory Management
- MDM Sourcing
- Device Kitting & Tracking
- Manage Deactivation Charges
Help Desk & MDM Support
- General issue diagnosis and resolution
- Device Email support
- RMA Management
- MACDBreak-Fix issues
- International Plan Activation/Deactivation
- RMA process
- Mobile Policy Development
- Device identification
- Remote wipe / erase
- Management of end user to their associated group/organization
- Renaming Support
- Add / Deletions of Applications
- Remote Device Setting Changes
- Application Updates / Changes
- Troubleshooting MDM Related Issues
End of Life Management
- Device Disposal, Recycling & Buy Back
- Transfer of Liability
- Offboarding of Employee/Devices
- Device End of Life Tracking
Capability Options
- 8X5
- 12X5
- 24X7
- End User Support
- Single Point of Contact
- Designated Contacts
- Direct 800 Number
- Dedicated Email Address
- Direct Portal Access