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Customer service: An oxymoron or surprisingly good?

Posted on APRIL 16, 2018

How was your last customer service experience? Lousy? Frustrating? Annoying? Confusing?

According to a recent study by Consumer Reports National Research Center, more than half of respondents were so annoyed that they hung up on the customer service rep without getting a solution to the problem. Among other annoyances:  can’t get a human on the phone, service rep is rude or condescending, put on hold for way too long… the list goes on and on.

If you were to call your own company’s customer service line, would this be your experience as well?

As much as we want to believe that our technology and software is “intuitive” and “user-friendly,” when things don’t go according to plan, it’s frustrating and irritating. The documentation frequently says “…simply enter the code and press Enter.” Not so simple.

At AMI Strategies, we pride ourselves on our “white glove” customer service, and our users back up our claims. Our Mobility Service Desk services include wireless and wireline support, provided by an AMI Strategies team member. After every Mobility Service Desk contact, users have the option to complete a survey, giving us a report card. Over the last two years, we have surpassed our goal of 95% of respondents telling us that we:

  • Answered the call within 30 seconds
  • Solved your problem on the initial call
  • Assisted in a helpful and friendly manner
  • Received the highest survey category score for service: Superior

Wireless Help Desk Services

Our talented Mobility Service Desk agents are there for your wireless needs. Maybe it’s time for a new wireless device, you have a service problem, need a plan change or an additional accessory. We’ll stay in touch with you and your vendor, monitoring orders and procurement and inventory.

Got a question about your billing? We’re your support team, ready to help you manage your wireless program from A to Z.

Wireline Help Desk Services

Worry-free customer support is our focus to manage move, add, change or disconnect (MACD) ordering for your voice and data services. Whether you need to move the location of a voice or data line, add to an existing service, change services or disconnect a line, AMI’s help desk experts are up to the task. Billing headaches? Let AMI’s expense management specialists match your invoice to the service order and your contract, assuring that what is ordered is delivered, on time and billed accurately.

Let AMI show you what “white glove” customer service is all about!