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MobilityNOW MaaS

mobilityNOW Management as a Service (MaaS) Product Details

Summary

mobilityNOW™ Management as a Service (MaaS) provides help desk agents the ability to alleviate resource and capacity constraints within the client or can be an extension of the client’s existing help desk to support overflow.  This offering can be provided as Tier 1, 2 or 3 support up to 24×7.

Tier 1 Support 

Basic support & troubleshooting, device/account lock and unlock, password resets, high level application support (how-to questions), device navigation assistance, triage activity, escalate to Level 2 or Level 3 support, and procure and fulfillment activities.

Tier 2 Support

Assist Tier 1 support in resolving issues, MDM support, security protocol issues, low level application support (more technical in nature), escalate to Tier 3 carrier support and work with carrier and end user to resolve issue.

Tier 3 Carrier Support

Escalate to the carrier for resolution.

Mobility Support Offerings Common Packages

Help Desk Tier 1 Limited Coverage

Tier 1 support, 12×5 coverage
M-F 

Help Desk Unlimited Support Limited Coverage

Tier 1, Tier 2 support, 12×5 coverage M-F

Help Desk Tier 1 Unlimited Coverage

Tier 1 support, 24×7 coverage 

Help Desk Tier 1 Unlimited Coverage

Tier 1, Tier 2, support, 24×7 coverage

Custom Support

AMI will help you to determine the level of support (Tier 1, Tier 2) and the amount of coverage required; after hours, weekends, holidays.

Staging, Kitting & Packaging

Pre-configuring the corporate wireless profile, security protocols, device lock-down settings, MDM setup, browser configurations, email configurations, corporate applications and finally testing prior to shipping the device to the end user.  Packaging can be white label if needed to keep consistent with your company’s brand.

Value Add

These support packages allow you to leverage the expansive experience of a team of agents in the areas of break/fix and procurement and fulfillment across multiple carriers, comply to the corporate wireless policy, extend your company’s help desk coverage time frame, scale as needed to meet ever-changing volumes of requests, and gain insight into help desk metrics.

Case Studies

Enterprise Mobile Migration with AT&T

Mobility technology that enables the migration of thousands of employees to a new carrier in a matter of weeks not months.

Mobility Service Desk for 17,000 Devices

Outsourced mobility service desk that delivers low wait times and 93% user satisfaction ratings.

Ready to Get Started?

Click below to learn more about the benefits of AMI’s approach to mobility or select “Buy Now” to get a quote specific to your needs.

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