mobilityNOW™ MDM Helping Seniors in the City of Phoenix

CLIENT
City of Phoenix

INDUSTRY
Government

IMPLEMENTATION/ SERVICES
mobilityNOW MDM

RESULTS
AMI helped a major national carrier successfully stage, kit, deploy and manage 1600 connected tablets to residents of a housing project

AMI’s mobilityNOW MDM Solution Helped T-Mobile Land 1600 Devices with City of Phoenix


Situation

The City of Phoenix Housing Department programs provide public housing, Section 8 housing vouchers, affordable rental apartments and single-family homes to more than 35,000 area residents. In September 2020, the city government appropriated funds to purchase devices and Internet service for 800 of its public housing households with senior residents. The goal was to provide a way for residents to stay connected and engage with critical services and safely maintain personal connections with family and friends.

Earlier in the year, the City of Phoenix managed a similar roll out for 800 devices geared toward families with young children. As in that instance, the City of Phoenix knew it would need help to stage, kit, deploy and manage the tablets. Also, because this project was occurring in the midst of Covid-19 shut downs, communication among the team’s teleworking members and the community at large would be challenging.

Consultation & Solution

The carrier representative and the AMI team collaborated with the City of Phoenix – putting in more than 40 hours of free consulting to deeply understand needs of the city and the needs of end users. As a result, the carrier representative was able to create quotes for a variety of options that would fit the required device and Internet service components of the project. And AMI was able to engage its mobilityNOW MDM to help the City of Phoenix team meet the challenges of staging, kitting deploying and managing the devices once they were purchased.

mobilityNOW MDM Solution

AMI and this major national carrier collaborated to develop a full end to end solution – including Mobility Device Management (MDM) services – to enable the initiative to happen in an IT constrained environment.

These tablets have been:

  • Configured with software and a custom app catalog
  • Loaded into the MDM
  • Charged and packaged with a case and keyboard
  • Custom instruction manual

The devices are supported by the mobilityNOW™ Managed Help Desk that provides all ongoing device management needs.

In addition to providing the software that could help the City of Phoenix stage, kit and image all the devices they purchased prior to distributing them to residents, the AMI mobility team also collaborated to problem-solve around key issues like: which apps to include, how to create bookmark features, how to lock devices in the event of loss/theft and how to broadcast messages across all devices.

Outcomes

In December 2020, the City of Phoenix began deploying these devices to seniors as quickly as possible, so they could safely connect during the pandemic – with family, with telemedicine appointments and with online social activities. Today, these tablets are fully deployed with a 100% success rate in providing connectivity.

“I would not have delivered the same quality of product if we had not partnered with this carrier and AMI. We’re providing tablets to people who may have never had Internet in the home before; they might not even have an email address. I could not have done this without the team behind me.”

City of Phoenix Representative