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The headache of a mobile international policy

Posted on NOVEMBER 22, 2017

Planning a trip overseas can be a task within itself- especially when business meetings and jetlag are all intertwined.  While it’s no secret that the average person is infatuated with their mobile device, utilizing that device in different parts of the globe require certain plans or high charges can be expected.

BYOD, or bring your own device, is common in the workforce. Essentially, it means an employee uses their personal phone for personal use and for work and it’s owned by the employee. The other option, a company issued phone, is owned by the employer.

Going abroad for work related business can be stressful- but your cell phone plan doesn’t have to be. Employees international travel should be a smooth process – and worrying about roaming charges shouldn’t have to be one.

Many companies utilize a mobile help desk- where they can automatically set your work phone on an international travel plan.  I had the chance to do a Q & A with Jasmine Herbst, Director of Mobility Services, on her thoughts of international phone policies for employees.

Q: What exactly is an international service plan?

A: It’s a plan put on a device so an employee has service, can use data, and internationally call at a discounted rate. An employee who doesn’t have an international service plan can experience an “outage” if they don’t call beforehand, which means the employee does not have access to their phone! The carrier suspends the service due to the high roaming charges.  The employee must find a way to call the carrier to remove the suspend.

Q: Should a candidate simply keep an international service plan permanently?

A: No, this is a monthly charge. If the candidate travels globally each month, then yes.

Q: When should the service be activated on a phone?

A: Before you leave the country.

Q: Why should employees utilize this plan?

A: For safety reasons- so they can have access to their device abroad and for financial reasons- no one wants high charges.

Q: Do international plans cover the whole globe?

A: No, to make this just a bit more complex, the user must unify country coverage.  For example, if you travel to Oman there’s no coverage!