woman hoping for a career at a company during a three-panel interview AMI Strategies offers AI-powered software

We’re Hiring: Implementation Manager

Job Title: Implementation Manager

Department: supportNOW 

Reports To: Director, supportNOW

Job Summary

AMI Strategies provides invoice expense management and mobility life cycle management services to our clients via a SaaS web application. We are currently in need of an Implementation Manager to help support our expense management software. The successful candidate will be part of an implementation team that will work to support the implementation of new AMI clients in the expense management software.

Responsibilities and Duties

The successful candidate will work with new AMI clients to establish a project plan and timeline, collect and populate client data into the expense management system, facilitate communication between the vendor, client, and AMI teams, conduct regular status meetings to ensure the client satisfaction and understanding. The candidate will also:

  • Operate as the lead point of contact
  • Build and maintain strong, long-lasting, trusted advisor relationships with the client base
  • Communicate clearly the progress of weekly/monthly initiatives to internal stakeholders and clients, if required.
  • Escalate internally with AMI and/or Client stakeholders, when necessary

Qualifications and Skills

The successful candidate will have experience managing projects, working with large data sets, advanced skills with MS Office products (Excel, in particular), and be comfortable managing multiple priorities. Given the fast-paced and constant nature of onboarding new clients, (s)he will be task and schedule-driven, have experience communicating with technical and non-technical audiences, and will possess a continuous improvement mindset. The candidate will also have:

  • Demonstrated ability to communicate, present and influence credibly and effectively
  • Proven ability to manage multiple client accounts at a time – paying strict attention to detail
  • Proven abilities in excel; pivot tables, macros, and more
  • Extremely organized and understands how to prioritize
  • Excellent listening, negotiation, and persuasion skills
  • Excellent verbal and written communications skills
  • BA/BS degree or equivalent preferred
  • PMP certification preferred

To apply, please email: hr@amistrategies.com