Mobility Management in the Time of Coronavirus

Mobility Management in the Time of Coronavirus

Your workforce is Zooming. It’s Slacking. And everybody’s hooked in to the company VPN. These days, technologies that support remote employees are not just nice to haves – they’re need to haves. And while the focus has largely been on collaborative tools that mimic the in-person workplace environment, organizations also have other “communications” needs.

One of the key areas of “communication” that organizations are increasingly paying attention to in the time of coronavirus is mobility/IoT.  Phones, tablets and other devices are playing a central role in an organization’s ability to get work done and keep productivity high, and as such, mobility management has never been more critical. And while mobility has traditionally been all about making sure that employees have the devices they need, the increase in remote work is evolving the way that companies manage their mobility/IoT processes and view their mobility management infrastructure. 

Here are the top four new considerations that we’re seeing in the marketplace as a result of the global pandemic:

  1. Security – The pandemic has brought device security to the forefront of mobility management. With every device now located “off campus” and bring-your-own-device (BYOD) implementations on the rise, organizations are vulnerable to cyber attacks like never before. They need a mobility management solution that can create and manage security policies and processes from device provisioning to MDM to end of life. 
  2. Self-Service – Another mobility management feature that companies are beginning to rely on is self-service. In a time where workforces might be short staffed and/or spread out across time zones and locations, the ability for employees to self-serve their own mobility needs is becoming critical. The most cutting edge mobility solutions allow employees to quickly and easily request a new device, log a device issue, etc., and get near-immediate service without having to engage mobility personnel. For example, AMI’s mobility help desk allows employees place a ticket for a new phone, bypassing 5 or 6 steps that they would traditionally have to take, and receive the new phone the next day.
  3. Automation – In addition to self-service, the pandemic has brought to light the need for increased automation within mobility workflows. As we mentioned above, employees are spread out and workforces might not be as robust in numbers. This means that the traditional manual processes for mobility management (including everything from approvals to procurement to break/fix requests) can become even more of a bottleneck. But technologies that automate many of these processes and streamline an organization’s approach to mobility management can save businesses and employees time, frustration and productivity. For example, AMI’s mobility management suite of solutions, mobilityNOW, is built on the ServiceNow platform to leverage the workflow automation and escalation built within ServiceNow. Additionally, the technology automates the procurement and fulfillment process by integrating with carrier APIs where available, automatically changing the allocation code in TEM, thus eliminating the “swivel chair” effect and saving time and resources.
  4. UX –It’s increasingly important that mobility management solutions have a user-friendly dashboard from which employees can successfully self-serve without frustration or confusion, but also from which mobility mangers can get a solid understanding of their mobility landscape. For example, AMI’s “smart” intuitive interface knows who the user is, what devices are associated with him/her, what plan they’re on, when they eligible for an upgrade, etc. In the time of coronavirus, when so much can fall through the cracks and there is more improvisation from employees leveraging different mobility solutions (including BYOD), a birds-eye view of the entire mobility landscape is an absolute must have.

Enhanced mobility management tools can provide companies greater control and more flexibility, and empower them to meet the “communication” needs of remote workers during this challenging time and beyond. For more information about AMI’s mobility management solution, click here, or reach out to us directly to see a demo of our smart, automated approach to mobility.

AMI's Cloud Management Test Drive

Ready to see AMI's Cloud Management in action? Take a test drive with your existing cloud providers to see how easy it is to manage one or more public or private cloud environments
What We'll Need:
  • About 30 minutes with you appropriate cloud technical owners to establish the appropriate data feeds with your providers
What to Expect:
  • Pre Analysis: A quick call to learn a few things about your current environment and coordinate establishing the right data feeds. 
  • Post Analysis: A call once the analysis is complete to review your data in the AMI system.
What We'll Review:
  • A tour of your normalized cloud data in the AMI platform.
  • Rightsizing recommendations based on CPU, RAM and Storage for sizing, power state, and reserved instances in public cloud environments.
  • Identified security vulnerabilities, misconfigurations, and other anomalies. 
  • An overview on how you can deploy 150x faster with role based access controls and group designations with built-in guardrails such as predefined catalogs and security policies.
Get Started Now:

Schedule Time with an
AMI Partner Specialist

We will connect you with partner specialist to discuss:
  • What you are looking to achieve with an AMI partnership
  • Partnership options
  • Next steps

AMI's
Utility & Sustainability

Test Drive

Through our Utility & Sustainability Test Drive, you decide what you would like us to do.

We load three months of gas, water, and power invoices from your largest facilities through our platform. Then, our analysts review the results and prepare a summary of their findings.
What We'll Need:
  • Three months of your PDF invoices from any carrier in your environment (domestic and/or global)
What to Expect:
  • Pre Analysis: A quick call to learn a few things about your current environment and coordinate securely sharing your invoice data with us.
  • Post Analysis: A call once the analysis is complete to review our findings.
Option 1: Sustainability Baselining:
Complimentary review providing you:
  • A tour of your data in the AMI platform, detailing granular site-by-site energy consumption and spend.
  • Quick identification of usage spikes based on trending data
  • Avoidable spend savings 
  • An overview on how you can create targets, measure results, identify outliers and prioritize improvements.
  • A demonstration of how easy it is to integrate Scope 2 consumption data directly from our system to any desired environmental reporting framework.
Option 2: Historical Utility Audit:
Contingency-based audit that analyzes:
  • Site-by-site energy consumption and spend
  • Historical billing and tariff errors
  • Benchmarking recommendations
  • Underutilized tax incentives
  • Other state, local, and federal programs you qualify for
  • Alternative utility provider options (deregulated markets)
  • Green energy alternatives
  • Anything else that jumps off the page
Choose One or Both Options - Get Started Now:

Schedule Time with an
AMI ServiceNow Specialist

We will connect you with an expert to discuss how AMI can help you achieve your ServiceNow goals

Schedule Time with an
Managed Automation Specialist

We will connect you with a specialist to discuss:
  • Your current environment
  • The manual business process you want to automate
  • Automation solutions that make sense, and ones that don’t

AMI's
Complimentary
Mobility Health Check

Through this analysis, we run your latest three mobility invoices through the AMI platform. Then, our analysts review the results and prepare a personalized summary of their findings.
What We'll Need:
  • Three months of your PDF invoices from any carrier in your environment (domestic and/or global)
What to Expect:
  • Pre Analysis: A quick call to learn a few things about your current environment and coordinate securely sharing your invoice data with us.
  • Post Analysis: A call once the analysis is complete to review our findings.
What We Typically Review:
Recommendations on:
  • Domestic data & voice pool optimization 
  • Standalone & bundled plan optimization
  • Zero/low/high usage devices, plans & features
  • Overages & usage charges
  • 3rd party charges
  • Situational savings (early termination fees, activation fees, late fees, etc.)
  • Anything else that jumps off the page
Get Started Now:

AMI's Historical Telecom Audit

Through this contingency-based analysis, AMI can assist you in reducing your IT budget or unlocking new funds to pursue other projects through a complete MRI of your largest telecom service providers.
What We'll Need:
  • Three months of your PDF invoices from the largest carriers in your environment (domestic and/or global)
What to Expect:
  • Pre Analysis: A quick call to learn a few things about your current environment and coordinate securely sharing your invoice data with us.
  • Post Analysis: A call once the analysis is complete to review our findings.
What We Typically Review:
  • An extensive review consisting of thousands of automated audits that hunt for savings based on known billing errors, NNI/UNI/EVC correlations, filling in data from FCC databases/LERG/NECA/other industry databases, benchmark savings, service provider consolidation, and modernization savings.
How Far Back in TIme Can AMI Dispute Identified Billing Errors?
  • In most cases two years, but in some cases up to seven years.
Get Started Now:

Discover
Something Great

Book a time below and select any of our practices that interest you