TEM Migration & Significant Cost Savings

Migration to AMI Uncovers $336,000 in Savings

Situation

In 2019, DTE – a diversified energy company involved in the development and management of energy-related businesses and services across the United States – was on the hunt for a new TEM solution. Its current TEM provider was limited in its ability to:

  • Segment invoice data for reporting
  • Deliver a holistic solution that covered order management, reporting and everything in between
  • Provide support
  • Fully audit all invoices to identify discrepancies and recover ROI
  • Help manage its mobility solutions – supporting approximately 8,000 end-users

And these limitations were resulting in an expense management process that was inefficient and missing out on revenue. Not only that, but DTE’s end-users were experiencing significant issues with both service and support that were causing increasing frustration.

DTE needed a TEM provider that would offer much broader capabilities, maximize ROI and help streamline the efficiency of its expense processes, and ensure that its end-users had a quality experience that made their lives easier.

Implementation

After an intensive review process DTE chose AMI’s Managed Mobility solution to address their current TEM and mobility limitations.

As cliché as it sounds, time is money. And in DTE’s situation – time had a significant role to play in the implementation and cost savings of its new TEM approach. DTE’s previous TEM contract was due to expire in less than two months from the time the contract between DTE and AMI was finalized. This meant that AMI had to hit the ground not just running, but sprinting.

The AMI team was successfully able to take what is typically a 90-day implementation work plan and adjust it to fit DTE’s shortened, 56-day time frame. This included:

  • Uploading all DTE invoices, client contracts and organizational data into temNOW
  • Leveraging AMI’s APIs to connect to DTE’s mobile carrier to upload plan and inventory data
  • Setting up Single Sign On (SSO) capabilities to manage MDM and mobility user support inquiries, and
  • Conducting training of DTE’s internal TEM users

AMI’s ability to be agile and implement its Managed Mobility solution in a much shorter timeframe than normal ensured that DTE experienced no service interruptions and that it did not incur penalties with its existing TEM provider.

Outcomes

DTE knew its previous TEM provider was leaving money on the table, but they weren’t sure how significant that sum was until AMI took over.

AMI leveraged its proprietary SmartAudit™ process – which leverages AI to systematically inspect invoices and expenses for discrepancies – to uncover $336,000 in missed savings in just the first three months of collaboration. This ROI makes the AMI/DTE partnership entirely self-funding.

Additionally, through AMI’s solution, DTE is processing approximately 450 invoices per month and invoices are being submitted 15 days before they are due. This increased efficiency is because of AMI’s systematic Auto Approve process. With the previous TEM solution, DTE approvers had to review 100% of the invoices, but with AMI they’re able to only review 35% of the invoices with the rest being systematically done through AMI’s AI-powered platform.

Not only did DTE improve invoice processing efficiency, but DTE end-users also gained back capacity. This improved efficiency is allowing DTE to prioritize other tasks and better maximize its accounting and expense personnel across other projects.

CLIENT
DTE Energy

INDUSTRY
Energy

IMPLEMENTATION/ SERVICES
– temNOW
– mobilityNOW MaaS Help Desk

RESULTS
– Typical 90-day implementation work plan adjusted to fit a shortened, 56-day time frame, ensuring no service interruptions and no penalties from clients’ previous TEM provider.

-Within just 3 months, AMI was able to uncover $336,000 in savings, which made the project entirely self-funding.

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Self-Service Portal

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AMI's Average Turnaround

Across All Customers, Categories & Invoices Processed

Before Invoice Due Date

Fully Allocated

Fully Audited

Sent to AP for Approval and/or Payment

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Fractured Inventory

Invoice
Cost & Usage Details

General Ledger
Cost Centers

Human Resources
Business Owners

Procurement
Contracted Rates & Terms

IT Asset Management
Hardware Details

MDM/UEM
Software & Applications

Information Security
Policies

Information Technology
Backup & Maintenance Services

Apps

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Scoped, Certified Apps for Plug & Play Implementation
on your ServiceNow Instance

Options

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Available for Customers Without an Existing ServiceNow Implementation

Know-How

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Solution Architects,
Design, Development, Deployment & Maintenance
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AMI's Historical Telecom Audit

Through this contingency-based analysis, AMI can assist you in reducing your IT budget or unlocking new funds to pursue other projects through a complete MRI of your largest telecom service providers.
What We'll Need:
  • Three months of your PDF invoices from the largest carriers in your environment (domestic and/or global)
What to Expect:
  • Pre Analysis: A quick call to learn a few things about your current environment and coordinate securely sharing your invoice data with us.
  • Post Analysis: A call once the analysis is complete to review our findings.
What We Typically Review:
  • An extensive review consisting of thousands of automated audits that hunt for savings based on known billing errors, NNI/UNI/EVC correlations, filling in data from FCC databases/LERG/NECA/other industry databases, benchmark savings, service provider consolidation, and modernization savings.
How Far Back in TIme Can AMI Dispute Identified Billing Errors?
  • In most cases two years, but in some cases up to seven years.
Get Started Now:

AMI's
Complimentary
Mobility Health Check

Through this analysis, we run your latest three mobility invoices through the AMI platform. Then, our analysts review the results and prepare a personalized summary of their findings.
What We'll Need:
  • Three months of your PDF invoices from any carrier in your environment (domestic and/or global)
What to Expect:
  • Pre Analysis: A quick call to learn a few things about your current environment and coordinate securely sharing your invoice data with us.
  • Post Analysis: A call once the analysis is complete to review our findings.
What We Typically Review:
Recommendations on:
  • Domestic data & voice pool optimization 
  • Standalone & bundled plan optimization
  • Zero/low/high usage devices, plans & features
  • Overages & usage charges
  • 3rd party charges
  • Situational savings (early termination fees, activation fees, late fees, etc.)
  • Anything else that jumps off the page
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Schedule Time with an
Managed Automation Specialist

We will connect you with a specialist to discuss:
  • Your current environment
  • The manual business process you want to automate
  • Automation solutions that make sense, and ones that don’t

Schedule Time with an
AMI ServiceNow Specialist

We will connect you with an expert to discuss how AMI can help you achieve your ServiceNow goals

AMI's
Utility & Sustainability

Test Drive

Through our Utility & Sustainability Test Drive, you decide what you would like us to do.

We load three months of gas, water, and power invoices from your largest facilities through our platform. Then, our analysts review the results and prepare a summary of their findings.
What We'll Need:
  • Three months of your PDF invoices from any carrier in your environment (domestic and/or global)
What to Expect:
  • Pre Analysis: A quick call to learn a few things about your current environment and coordinate securely sharing your invoice data with us.
  • Post Analysis: A call once the analysis is complete to review our findings.
Option 1: Sustainability Baselining:
Complimentary review providing you:
  • A tour of your data in the AMI platform, detailing granular site-by-site energy consumption and spend.
  • Quick identification of usage spikes based on trending data
  • Avoidable spend savings 
  • An overview on how you can create targets, measure results, identify outliers and prioritize improvements.
  • A demonstration of how easy it is to integrate Scope 2 consumption data directly from our system to any desired environmental reporting framework.
Option 2: Historical Utility Audit:
Contingency-based audit that analyzes:
  • Site-by-site energy consumption and spend
  • Historical billing and tariff errors
  • Benchmarking recommendations
  • Underutilized tax incentives
  • Other state, local, and federal programs you qualify for
  • Alternative utility provider options (deregulated markets)
  • Green energy alternatives
  • Anything else that jumps off the page
Choose One or Both Options - Get Started Now:

Schedule Time with an
AMI Partner Specialist

We will connect you with partner specialist to discuss:
  • What you are looking to achieve with an AMI partnership
  • Partnership options
  • Next steps

AMI's Cloud Management Test Drive

Ready to see AMI's Cloud Management in action? Take a test drive with your existing cloud providers to see how easy it is to manage one or more public or private cloud environments
What We'll Need:
  • About 30 minutes with you appropriate cloud technical owners to establish the appropriate data feeds with your providers
What to Expect:
  • Pre Analysis: A quick call to learn a few things about your current environment and coordinate establishing the right data feeds. 
  • Post Analysis: A call once the analysis is complete to review your data in the AMI system.
What We'll Review:
  • A tour of your normalized cloud data in the AMI platform.
  • Rightsizing recommendations based on CPU, RAM and Storage for sizing, power state, and reserved instances in public cloud environments.
  • Identified security vulnerabilities, misconfigurations, and other anomalies. 
  • An overview on how you can deploy 150x faster with role based access controls and group designations with built-in guardrails such as predefined catalogs and security policies.
Get Started Now:

Master
Invoice Schedule

Never Misses Invoices & Identifies Duplicates

Automated Invoice Retrieval

RPA, API, EDI & BDF Technologies

Granular
Data Extraction

Lowest-level Cost & Usage Data

SmartCMDB™
Invoice Inventories

ETL: Inventories Invoice & Flags Changes
Rates, Fees, Quantities, Assets, Service Status, Entities, Addresses, Identifiers & Relationships

Inventory Enrichment

One Pane of Glass For:

Business Owners

Spend & Usage

Policies

Cost Centers

Hardware Details

Periphery Services

Contracted Rates

Software & Apps

Maintenance Services

SmartAudit™

Invoice Audited
Contract Terms, Allocations, Usage, Trending, Inventory, Cost Items, Opportunities
& Custom Audit Rules

Validation

Flags Researched
Valid Rates are Linked to Page and Paragraph in Contractual Document in the
AMI Contract Manager

Negotiation

Disputes Managed
Progress Tracked
in Real Time
and Credits are Validated
on Subsequent Invoices

Allocate

Copied from Previous Period
& Fallout Flagged
for Analyst Follow Up

Approve

Settings Available for
Threshold-Based
Auto Approval to ERP

Pay

vCard, ACH or Check
90-Day Currency Lock
Diversity Spend Attribution

Pop-up in a pop-up!

Service Provider APIs & RPAs

Available 24/7
Instantaneous Transactions
Forced Accuracy
Faster Turnaround & Delivery

Big, Complex Invoices

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Mobility & UEM

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Network & Telecom

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Utility Providers

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Public/Private Cloud

Hundreds to Thousands of Invoice Pages

Tens of Thousands of Cost Items

Mission Critical Services

Cross-Department Business Accountability

Impossibly Labor Intensive to Audit

Easy to Leave Money on the Table

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Never Miss an Invoice

Predictive & proactive

Do More Than Humanly Possible

Exponential processing capability that forces accuracy

Keep Your Staff Engaged

Scale your talent by managing exceptions, not minutia

Fearless Change Management

Fully integrated with your inventory and validated for cost accuracy

Single Source of Truth

View all dimensions of your vendor relationships in one pane of glass

Never Pay More Than You're Supposed to

Complete confidence, transparency & accountability for every dollar spent

5 Minutes Per Invoice

Manual Invoice Retrieval & Processing

Web Portal Download
Locating in Email
Scanning from Paper

12 Invoices = 1 Hour of Manual Work

Missed or Improperly Processed Invoices Create Service Disruption Risk

Big, Deep & Complex Invoices

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Mobility & UEM

inventory-2

Network & Telecom

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Utility Providers

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Public/Private Cloud

Hundreds to Thousands of Invoice Pages

Tens of Thousands of Cost Items

Mission Critical Services

Cross-Department Business Accountability

Impossibly Labor Intensive to Audit

Easy to Leave Money on the Table

3 Minutes Per Line Item

Manually Checking Against the PO

10 Line Items = 1/2 Hour of Manual Work

5 Minutes Per Page

Financial GL Code Cost Allocation

12 Pages = 1 Hour of Manual Work

Reporting is Limited to Financial Structure, Not Business Structure

5 Minutes Per Invoice

Manual Approvals & Payments

Emails
Phone Calls
Initiating Payment by Paper Check or ACH

12 Invoices = 1 Hour of Manual Work

Slow Approval & Payment Processes Result in Late Fees & Service Disruption Risk

5-60 Minutes Per Issue

Managing Unexpected Cost Items

Anomaly Research
Evidence Collection
Dispute Process

6 Anomalies = 30-120 Minutes of Manual Work

Requiring Verification in Multiple Systems and Managed by Phone or Email

Manual Equivalent of AMI's Automation

Customer Case Study

Invoice Retrieval: 

27.08 Hours

PO Verification & Financial Allocation:  

93.75 Hours

Approving Invoices for Payment: 

97.08 Hours

Sub Total: 218 Hours (5.5 FTEs) + 5-60min per P2P Fallout Issue

Accurate Organizational Chargebacks

1,000.8 Hours

Complete Validation of All Cost Items: 

3,543.2 Hours

Additional Time: 4,544 Hours (113.5 FTEs) + 5-60min per Disputable Charge

Total Time to Replicate AMI's Automation?

119 FTEs

To Achieve Complete Cost Assurance & Accountability