Hyperautomated
Managed Mobility Services

Combining the art of domain expertise with the science of automation to optimize all aspects of your corporate wireless program.

Orchestrating Confidence in Enterprise Vendor Spend Since 1991

Full Lifecycle Mobility Management

From deployment to end-of-life, AMI streamlines every stage of the mobile device lifecycle

The Only Constant in Mobility is Change

Mobility managers are in charge of everything from ordering new devices to managing carrier plans to defining security and mobility compliance policies for their organizations. As companies grow and the mobile device environment fluctuates, it’s easy for mobility departments to get overwhelmed by the sheer number of variables they have to manage.

AMI can help:

  • Create predictability in your wireless spend month over month
  • Implement an accurate source of truth for inventory, usage, and spend that’s always up to date.
  • Optimize your current mobility spend and implement cost-avoidance measures
  • Provide a self-service support experience for all end users enrolled in your program

What Can Mobility Hyperautomation Do For You?

Finance

Reclaim capacity, ensure every dollar is accounted for, and never spend more than you're supposed to. Our technology streamlines the entire invoice lifecycle process including collection, processing, audit, allocations, organizational reporting, approvals, and payments giving you peace of mind and time to focus on your core business.

IT

End-to-end governance, security, management, and control of all mobile devices and their associated costs, including centralized ticketing and always up-to-date inventories. With happy executives and end-users, no news is good news, allowing you to focus on other initiatives.

Procurement

Gain negotiating power and ensure every contract is strictly adhered to. With AMI's extensive global database, we benchmark your rates against organizations of similar size and negotiate the best rates with your service providers. Every invoice is then SmartAudited against your contract to ensure nothing slips between the cracks.

Fully-Integrated Inventories

Inventory That's Always Up to Date

Ready for a single source of truth across your global mobility portfolio? By combining contract, invoice, device and user data, AMI provides 360-degree visibility into users/locations/groups and their corresponding hardware, software, services, costs and usage which is instantaneously updated with MACD activity through our bidirectionally integrated ServiceNow app.

Automated Financial Operations

Allocate, Approve & Pay

Once processed and inventoried, all invoices are allocated against cost center and GL coding at the lowest granular level and integrated back to your ERP for approval. 

With an average allocation delivery time within 24 hours of invoice receipt, AMI delivers fully coded invoices back to our customers for approval and payment weeks before the invoice due date, allowing them to unlock early payment discounts and incentives. 

Cost Containment

Audit, Optimize & Dispute

Your wireless invoices have tons of pages to comb through and are sometimes  filled with all kinds of surprises when you open them up, right? We get it. In constantly changing mobility environments, it’s not easy to stay on top of if your corporate wireless spend with spreadsheets and other homegrown tools. AMI’s combination of automation and analyst expertise brings predictability and peace of mind to your wireless program:

  • SmartCMDB™ technology auto populates your inventory with new, anomalous, or missing rate plans, charges, subscriptions and devices and flags them for review by our analysts. 
  • SmartAudit™ technology flags anomalous and zero usage, avoidable fees, orphaned ESN’s and any behaviour that doesn’t seem right.
  • Unvalidated charges are filed for dispute with your carrier and managed by our analyst team until they’re resolved.
  • Pooled and standalone subscriptions are right-sized based on usage trends, with corrections made mid-cycle before the next invoice hits so you’re never blindsided by unexpected fees again.

Change Management

ServiceNow Apps

Scoped, certified apps enable point-and-click implementations that are completed in days not months, leveraging your existing ServiceNow hierarchies and approval-routings.  

Not a current ServiceNow customer? No problem. Our mobility-specific app allows any customer to harness the power of ServiceNow through our MSP program .

Automated Transactions

Carrier, MDM & ERP APIs

Integration that forces accuracy and delivers speed. Whether you are ordering a new device, deploying a new security policy, or issuing payments to your providers, we take the humans out of the loop to ensure every task is accurately and instantaneously handed-off to the appropriate systems for processing.

Device Security

MDM/UEM Consulting, Deployment & Support

As a full-service provider, AMI’s certified Mobile Device Management (MDM) and Unified Endpoint Management (UEM) consultants will identify the right solutions based on your mobility needs, manage the implementation/configuration/deployment process, and provide ongoing administration and end user support ensuring all corporate-owned and employee-owned devices that access corporate data are 100% secured 100% of the time.

Global Coverage & Services

GDPR-Compliant Global Reach

With 140 international wireless carriers available right out of the box, AMI delivers ISO 27001-certified solutions that enable our global customers centrally manage their mobility programs anywhere in the world, including expense management services, procurement services, multilingual helpdesk, and international invoice payments with 90-day currency locks safeguarding against currency fluctuations. 

Managed Services

With a single touchpoint for all aspects of wireless administration and support, 

AMI’s managed services are what makes our technology really hum.

Learn More: Hover or tap on a card!

Spend Optimization

Our continuous spend optimization & benchmarking services compare your rates against the market, identify unused devices and services, and ensure you are always right-sized on your subscriptions.

SmartAudit™ & Cost Avoidance

Every mobility invoice is audited against contractual rates, inventory, and MACD activity. Through our centralized ticketing, all changes are policy-driven, ensuring predictability on future invoices.

Dispute Management & Cost Recovery

AMI leads the charge, from identifying disputable charges to initiating and managing every carrier dispute to resolution. Every dispute and status can be viewed in real time on our administrative dashboard 

Full-Service Administration

Mobility administration is hands-off for you, and hands-on for us. Our expert team does all of the heavy lifting in ensuring every aspect of your mobility program runs smoothly.

Procurement

Through ServiceNow, we deliver a simple, self-service user experience for any carrier request. Whether it is ordering a new device, checking upgrade eligibility, or requesting new features, our system is API-connected to your carriers and service providers, allowing for instantaneous transactions that are in-line with your policies and your contracts.

Staging & Kitting

AMI ensures all your corporate devices are imaged, configured, tested, and kitted with your required applications and accessories before they are shipped to your end users ensuring zero loss of productivity.

Provisioning & Deployment

Carrier migrations and device refreshes should be stressful – they should be exciting! Let our team do all of the hand-holding from submitting the orders with your carriers to supporting your end users when they get the latest and greatest delivered on their doorsteps.

End User Helpdesk

Need some help along the way? AMI’s 24X7, U.S.-based helpdesk has an automated portal that enables “self help” options, or can be deployed as full “white glove support” with dedicated call in numbers and live helpdesk agents.

Device Repair

A single per-device fee covers all manufacturer defects, accidental damage, screen replacement, camera replacement, port repair/replacement, liquid damage repair, and housing repair.

Policy Compliance

Managing mobile devices requires policy and governance to maintain a secure environment.  Our platform compares your policies, orders and invoices.  During the ordering process, the system will prevent individuals from ordering non-authorized devices or services.  

Advanced Exchange & Warranty Management

Keep your employees up and running with spare pool management, overnight device replacement, device recovery, warranty/RMA management and device triage/disposition services

EOL Management & Device Recycling

Not every enterprise mobile device ecosystem is the same. AMI structures a custom device end-of-life solution based on your needs – providing a recovery process that delivers buy backs and a secure process to wipe device data so you can feel safe decommissioning your devices.

Spend Optimization

Our continuous spend optimization & benchmarking services compare your rates against market, identify unused devices and services, and ensure you are always right-sized on your carrier plans

SmartAudit & Cost Avoidance

Every mobility invoice is SmartAudited against contractual rates, inventory, and MACD activity. Through our centralized ticketing, all changes are policy-driven, ensuring predictability on future invoices 

Dispute Management & Cost Recovery

AMI leads the charge, from identifying disputable charges to initiating and managing every carrier dispute to resolution. Every dispute and status can be viewed in real time on our administrative dashboard 

Full-Service Administration

Mobility administration is hands-off for you, and hands-on for us. Our expert team does all of the heavy lifting in ensuring every aspect of your mobility program runs smoothly

Procurement

Through ServiceNow, we deliver a simple, self-service user experience for any carrier request. Whether it is ordering a new device, checking upgrade eligibility, or requesting new features, our system is API-connected to your carriers and service providers, allowing for instantaneous transactions that are in-line with your policies and your contracts

Staging & Kitting

AMI ensures all your corporate devices are imaged, configured, tested, and kitted with your required applications and accessories before they are shipped to your end users ensuring zero loss of productivity

Provisioning & Deployment

Category-specific audits, tools, and services to manage complex, variable-cost vendor relationships

End User Helpdesk

Need some help along the way? AMI’s 24X7, U.S.-based helpdesk has an automated portal that enables “self help” options, or can be deployed as full “white glove support” with dedicated helpdesk agents

Device Repair

A single per-device fee covers all manufacturer defects, accidental damage, screen replacement, camera replacement, port repair/replacement, liquid damage repair, and housing repair.

Policy Compliance

Managing mobile devices requires policy and governance to maintain a secure environment.  Our platform compares your policies, orders and invoices.  During the ordering process, the system will prevent individuals from ordering non-authorized devices or services.  

Advanced Exchange & Warranty Management

Keep your employees up and running with spare pool management, overnight device replacement, device recovery, warranty/RMA management and device triage/disposition services

EOL Management & Device Recycling

Not every enterprise mobile device ecosystem is the same. AMI structures a custom device end-of-life solution based on your needs – providing a recovery process that delivers buy backs and a secure process to swipe the data so you can feel safe decommissioning your devices

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